Service Design – Analysis & Development poster 2018

Feel free to download this poster and use it in your projects. You get ideas, inspirations and insights? Great, that was the idea why I share this.

The biggest take away is, I think, the addition of data in the service design process. Consider data as an independent entity. Walk through your imagined, or existing, service as if you are data. Find out where the data problems and opportunities are, improve on those.