Here some pages I could find in my archive on this wonderful project. I worked for Metso Automation as an external consultant in 2002 and 2003. My role was to help the team to understand and integrate the perspective designers have in a service development process.
A crucial piece of advice was that my customer should go beyond identifying people with the tile of designer but rather look at which actors share the same needs or role “designers” have. This expanded significantly the scope as my research showed that the materials we created for “designers” could very well be used by e.g. the custom services.
This would result in cost savings and time savings. If we would have gone forward with the strict focus on the designers we would have discovered later that many other actors should have received the same or similar information and that we have ignored a large user base.
And as with many of the corporate and industrial projects I have done, the customer often started out to be very skeptical and reluctant towards design. It is (was?) an image issue but as I was fortunate enough to be very interested in my customer’s business and often knew something about it I could give early on relevant examples on how design could contribute and enrich their work, that of their customers and customer’s customers.
My input also earned me a share in a patent although the technical innovation goes to the other 2 patent holders. The project became a joint project between Metso + Nokia + Hansaprint and continued under the name Avantone Ltd.
What you see below is all I salvaged through digital archeology. I think when you read the text you will see that it is easy to read, down to earth and void of unnecessary jargon. And before I forget, I did all the text and illustrations. I tend to forget to mention it on my site but basically all you see are my ideas, my writing (including mistakes) and my visual design/expression/whatever. If you like my style the contact me: firstname.lastname@example.org
What follows are the more technical documents on color and refraction of light.